Managed IT services. Good systems should be easy to understand, maintain, and use.
Owen Rummage
Executive Director, SimpleLogic Solutions LLC
Nashville, Tennessee
Hands-on IT professional focused on helpdesk, networking, and endpoint deployment. I have handled support calls, troubleshot computers and connectivity, deployed endpoints, and documented the work for users of all levels of technical comfort.
At SimpleLogic I am responsible for the technical side of the company: infrastructure, engineering, service delivery, tooling, and overall technical direction.
Present
Founder of a managed service provider. Technical lead for infrastructure, engineering, and service delivery.
Aug 2023 - Jul 2025
Handled incoming support calls from ISP clients. Gathered symptom details, checked client equipment and connection status, documented steps, and escalated when needed.
Jan 2023 - Jul 2023
Supported Windows 10 endpoints, including computer deployment and WDS imaging, plus hardware diagnostics and user help in an enterprise network and server environment.
During college
Provided computer, account, application, and network support to local clients.
Apr 2022 - Aug 2022
Diagnosed and repaired computers, resolved hardware and software problems, and configured replacement systems.
Advanced: Windows 10/11, connectivity troubleshooting, Wi-Fi, PC deployment, hardware diagnostics, remote support
Proficient: macOS, Google Workspace, Microsoft 365, routing, switching, VLANs, VPNs, DNS, DHCP, printers, peripherals, account access
Working knowledge: ChromeOS, Linux, Azure, Intune, IPv4/IPv6
A.A.S., Computer Information Technology, Systems Administration
Nashville State Community College